Our Warranty
Kensair offers a 24 month / 200,000KM / 3000 hour warranty on all parts supplied (whichever comes first)
Subject to the terms and conditions specified below, Kensair ("Company") agrees to, at its option, repair, replace or provide credit to the original purchaser ("Purchaser") of the product this warranty is attached to ("Product") for the period of 24 month / 200,000KM / 3000 hours (whichever occurs first) from the date of purchase against defects in materials or workmanship resulting in the Product not performing in accordance with its specifications ("Warranty"). The Company will determine whether or not the Product is performing in accordance with its specifications.
1.0 WARRANTY TERMS & CONDITIONS
1.1. The Warranty applies from the date of purchase of the Product by the Purchaser.
1.2. The Warranty only operates if:
1.2.1. Proof of purchase of the Product is provided, to the satisfaction of the Company.
1.2.2. The installation details have been correctly completed as directed on the Company Warranty Claim Form
1.2.3. The Claim Form is provided when any claim against the Product is made
1.2.4. The Product has not been removed, altered or in any manner tampered with from the vehicle in which the Product was originally installed.
1.2.5. This Warranty cannot be amended, altered or extended in any manner whatsoever without the prior written consent and approval of the Company.
1.2.6. The Purchaser must, at his/her own expense, forward any allegedly faulty or defective Product to the Company.
1.2.7. In the event that the Company decides to repair or replace a Product, the Company agrees to pay the costs associated with the ordinary delivery of the replacement or repaired Product to the Purchaser. Should the Purchaser require any other form of delivery of the replacement or repaired Product, the Purchaser must pay any difference between the cost of the Company's method of ordinary delivery and the Purchaser's required method of delivery.
1.2.8. An Accredited Dealer must perform installation of all replacement Product.
1.2.9. Should the Product or part of the Product be replaced or repaired during the period of this Warranty, the Warranty period for the replaced or repaired product shall be for the period remaining from when the original Product was purchased by the Purchaser.
1.2.11. This Warranty is void if any refrigerant other than R134a / R1234yf for automotive application or R404a (or approved equal) for refrigeration units is used to operate the Product.
2.0 OVERSEAS PURCHASER
2.1. All terms and conditions in paragraph 1.0 apply.
2.2. The Warranty applies from the date of purchase of the Product by the Purchaser.
2.3. The Warranty only applies when:
2.3.1. The Purchaser supplies a detailed account of the claim by electronic mail.
2.3.2. The Purchaser supplies photos, where practicable, to the company to support the claim.
2.3.3. The Purchaser retains the Product for a period of sixty days after making a claim.
2.3.4. The Company does not require the Purchaser to return any allegedly faulty or defective Product for evaluation. However, the Company has the right to request the return for evaluation at purchasers cost.
3.0 WARRANTY EXCLUSIONS
The Company shall be not liable for:
3.1. Damage caused by faulty installation where such installation has been performed by a non-accredited Dealer.
3.2. Loss or damage is caused by the use of a part which is not a Company supplied part.
3.3. Refrigerant hoses damaged by an exhaust system or by battery acid.
3.4. Charges incurred for the adjustment of the compressor drive belt and/or thermostat.
3.5. Consequential loss including time, towage, storage, accommodation, goods, cargo or other similar expenses.
3.6. Reimbursement for labour or refrigerant loss involved in the replacement of these parts.
3.7. Failures or defects of the Product resulting from misuse (whether intentional or otherwise), negligence, modifications, accident and lack of maintenance being carried out in accordance with the maintenance requirements of the Product, or, by Force Majeur.
3.8. Failure or loss resulting from the use of the Product once the Purchaser has direct or indirect knowledge or has cause to suspect that the Product is not performing in accordance with its specifications.
3.9. Maintenance of belts, o-rings, refrigerant leaks at connections or fittings due to improper or inappropriate tension or torque settings.
3.10. Compressor failure due to incorrect oil level, oil type, over or under-gassing, incorrect or contaminated refrigerant or use of any other refrigerant other than R134a or R404a as is applicable.
3.11. Any product dismantled in any manner prior to being returned to the Company.
3.12. Normal wear and tear of the Product.
In respect of COMPRESSORS, the guidelines in the Kensair “Compressor Replacement” document (supplied with every compressor, and outlined below) must be followed. Failure to follow these guidelines may result in the warranty claim being declined.
Compressor Replacement
CAUTION: Warranty will be voided if the following is not done.
1. FLUSH THE SYSTEM
The system must be flushed with CP5058 solvent (to remove old oil with contaminants, acid and scale).
2. CHANGE DRIER AND TX VALVE
The Receiver Drier and TX Valve (or CCOT Valve) must be replaced.
3. FIX FAULT
The cause of the failure must be identified and rectified (most compressors fail due to system faults or lack of gas and/or oil).
4. CHARGE ONLY WITH R13A
The system must only be charged with R13A refrigerant gas.
Please read below for the complete compressor replacement procedure. The above notes are a brief reminder of
important points and assume the technician has a working knowledge of reclaiming, evacuation and recharging, and
is appropriately qualified. Also refer to the Kensair Training Manual for service procedures, system fault diagnosis,
retrofitting etc.
COMPRESSOR REPLACEMENT PROCEDURE
The moving parts of a compressor are machined to very fi ne tolerances as with any engine, so system cleanliness
and correct lubrication are critical. The following procedure must be followed whenever a compressor is serviced or
replaced, or whenever component break-down or system contamination is suspected.
BEFORE INSTALLATION:
1. Check system pressure without engine running and ensure that the system contains the correct refrigerant. Use
the appropriate temperature pressure chart.
2. If compressor/system still operates, run engine at 1500-1750 rpm and check system pressures with the system
operating at maximum cooling and fan settings. Check resultant gauge readings against the temperature pressure
charts.
3. Establish the cause of failure of the original compressor and rectify the problem. (Remember that most
compressor failures are due to system faults, loss of gas, over-gassing etc., not a fault in the compressor itself).
4. Remove and discard the receiver-drier or accumulator and the TX Valve/CCOT.
5. Flush system thoroughly with an approved solvent such as CP5058. (‘Purging’ with a refrigerant or dry nitrogen is
not sufficient as neither will remove scale, corrosion, acid, oil or contaminants). Be sure to follow flushing
procedure correctly. IMPORTANT: All flush must be completely removed from the system.
6. Install new receiver-drier or accumulator and TX Valve.
AT INSTALLATION:
1. Check the oil specification for system and compressor concerned, and ensure that the correct grade and amount
is added where necessary. Never mix or re-use refrigerant oil.
2. Renew all o-rings. Never re-use o-rings.
3. Turn the compressor by hand several times before charging the system.
4. Evacuate and charge the system according to correct procedure and specification for the system and compressor
concerned. (Warning: most rotary compressors require specific procedure during evacuation and charging.)
5. Ensure that the system is charged with the correct amount of refrigerant. Remember, some systems are easily
over-gassed if charged simply by gauge readings and/or sight glass, especially if other variables are not taken
into account. Never charge an R134A system by the sight glass.
6. Check system for leaks and ensure that system operation and gauge readings are normal.
IMPORTANT: Dual systems and systems with long pipe runs may need extra oil.
Check manufacturer’s specifications. Often 100ml + is needed.