Shipping & Returns
The Customer shall inspect the Goods on Delivery and shall within seven (7) days of Delivery (time being of the essence) notify the Supplier of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford the Supplier an opportunity to inspect the Goods within a reasonable time following Delivery if the Customer believes the Goods are defective in any way. If the Customer fails to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which the Supplier has agreed in writing that the Customer is entitled to reject, the Supplier’s liability is limited to either (at the Supplier’s discretion) replacing the Goods or repairing the Goods.
Goods will not be accepted for return other than in accordance with 1 above, and provided that:
the Supplier has agreed in writing to accept the return of the Goods; and
procured goods are not returnable; and
any other goods (items) where the Supplier has advised at the time of order/sale that the item is not returnable; and
electrical parts are not returnable once the packaging has been opened and/or the part has been fitted to a vehicle; and
the Goods are returned at the Customer’s cost within three (3) months of the Delivery date; and
the Supplier will not be liable for Goods which have not been stored or used in a proper manner; and
the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition.
Any part that has been fitted to a vehicle or system, either for testing or actual use, may not be returned.
The Supplier may (in its discretion) accept the return of Goods for credit that are excluded above but this may incur a handling fee of ten percent (10%) of the value of the returned Goods plus any freight.
If the Supplier agrees to supply Goods outside of New Zealand, please note that the process to return faulty or defective goods may be extended and may not be satisfactory to the Customer despite our best efforts due to freight limitations. This clause regarding deliveries and returns from outside of New Zealand takes precedence over all other sub-clauses in 13. Defects and Returns. We encourage you to get in contact with Us for specifics in the Customer’s situation.
Shipping and Delivery
Delivery Charges
| North Island | South Island | Pick up from stockist | |
| Small Parts | $7 | $7 | $0 |
| Compressor | $12 | $20 | $0 |
| Small Condenser | $12 | $20 | $0 |
| Large Condenser | $20 | $50 NZC, $30 Post Haste | $0 |
| Evaporator | $12 | $20 | $0 |
| Aircon Unit | POA | POA | $0 |
| Rural Delivery (extra per parcel) | $7 | $7 | $0 |
| Saturday Delivery (extra per parcel) | $7.50 | $7.50 | $0 |
Delivery Times
NZC – next business day
Post Haste – 2 – 3 days
Allow an extra 2 – 3 days for Residential and Rural Deliveries